Managed ICT support, delivered in a modern way
PTOne is our unique and all-encompassing managed ICT support service designed for the modern school. PTOne alleviates the requirement for the “traditional fixed visit” and provides an average resolution time of 24 hours, no need to wait for that traditional technician visit.
So how does it work?
Historically schools would buy into time from their managed service provider and this time would be allocated accordingly. This usually varies between half a day/full a day a week, fortnightly or monthly – we refer to this as the “traditional fixed visit”.
Instead of delivering support in the traditional method, PTOne simply converts those fixed time hours into credits, these credits can be then used throughout your managed service contract for any of other services including; ICT Support, Training & Consultancy. This approach provides complete flexibility and simply ensures once your ticket is logged, it’s resolved without the need to wait for your traditional next visit.
How is support delivered?
Tickets can be logged via live chat, telephone support, email, and our online ticketing system. Once logged, our support desk triage then evaluates the ticket and allocates it to either our remote helpdesk team or our onsite support team. We then simply aim to resolve the ticket within 24 hours – simple eh?
Yes, one small thing to mention, tickets which are fixed remotely DO NOT use your credit allocation. On average, with PTOne, we see a reduction in an onsite visit by 30% leaving you to allocate your extra credits to our vast range of PPD courses – take a look.
“PrimaryTec have helped us to achieve more from our existing IT equipment, extending the lifespan of the hardware, and providing improved access to technology for both pupils and staff.”
Alderman Cogan’s CoE Academy
“PrimaryTec provided our cluster of schools with a centralised platform which enabled the consolidation of resources, classroom collaboration and the sharing of best practices. This project was successfully delivered on time reducing overall costs, with training and engagement across our schools. I would have no hesitation in recommending them.”
Francis Askew Primary School
“Thanks very much for the presentation. Your training was perfectly pitched and really engaging. It was useful and enjoyable.”
Wetwang Primary school
“Thanks again for sharing your knowledge and ideas with the children and staff, the support provided was fun for us all.”
Anlaby Acre Heads Primary
“Not only have PrimaryTec evolved to meet our needs, but they also anticipate our future needs and are proactive in their training and support. The technicians are always patient (even when I’m not!), go over and above their remit and are very good at interpreting sign language over the ‘phone.”
The Green Way Academy
“We have been working with the team for over 7 years and they provide us with a complete service including ICT Supply, ICT support, SIMS Support and computing curriculum development together with super-fast internet connectivity. The staff are always polite, friendly, and reliable and are always there to help!”